Konditor & Cook Limited is a company registered in England and Wales.
Konditor & Cook and its agents provide their services of this website to you subject to these Terms and Conditions. Your access and use of this website is pre-conditioned on you accepting the following notices, disclaimers, consents, Terms and Conditions.
The term 'agents' refers to Konditor & Cook’s web agency and web payment processors.
Company registration number: 03438321
VAT number: 706731934
Registered office: 1 Vicarage Lane, Stratford, London, E15 4HF
Terms of Service
This website is operated by konditorandcook.com. Throughout the site, the terms “we”, “us” and “our” refer to konditorandcook.com. konditorandcook.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness & Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service & Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Konditor & Cook and other marks, logos and service names are trademarks of Konditor & Cook. Konditor & Cook trademarks must not in any way be used in connection with any product or service that is not relating to Konditor & Cook, unless a prior written licence is obtained from Konditor & Cook. All other trademarks not owned by Konditor & Cook or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by Konditor & Cook or its affiliates.
All content included on this website, such as text, graphics, logos, buttons, icons, images, audio clips, and software, is the property of Konditor & Cook or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Konditor & Cook. All software used on this website is the property of Konditor & Cook or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website may be permissible provided prior written consent of Konditor & Cook is obtained through written request made to Konditor & Cook.
Accuracy or Billing & Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Links from our Site
This website contains links to websites unrelated to Konditor & Cook or its affiliates. These are provided for your reference and convenience only. Konditor & Cook should not be taken as endorsing the operator or the content of such third party website. You may use such links only at your own risk and you are solely responsible for all consequence of such use.
Links to our Site
You may have a hyperlink to this website from your website on the following terms:
You acknowledge and agree that Konditor & Cook and its licensors own all the intellectual property in and relating to all content contained therein, and nothing in these Terms and Conditions shall be construed as a license of any of the intellectual property.
Konditor & Cook may allow users to upload comments and other content to this website. If you post comments or other content on the site, you grant Konditor & Cook and its agents a royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such comments or other content throughout the world in any media. You also grant Konditor & Cook the right to use the name that you submit with any comment or other content, if any, in connection with such comment, or other content. You warrant that any content you upload is not illegal or harmful. You represent and warrant that you own or otherwise control all of the rights to the comments and other content that you post on this website and that use of your comments or other content by Konditor & Cook and its affiliates will not infringe upon or violate the rights of any third party.
Errors, Inaccuracies & Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) for any commercial purpose by reproducing, duplicating, copying, or selling that is not expressly permitted by Konditor & Cook. Konditor & Cook and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Konditor & Cook believes that user's conduct violates applicable law or is harmful to the interests of Konditor & Cook or its affiliates.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall konditorandcook.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
This website is provided by Konditor & Cook on an as-is basis. We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Konditor & Cook disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
You agree to indemnify, defend and hold harmless konditorandcook.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
All rights not expressly granted herein are hereby reserved. This Terms and Conditions of use supersedes any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
General / Governing Law
This website is designed by Konditor & Cook in London in conjunction with its web partners. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.
We reserve the right to make changes to our website and these disclaimers, Terms and Conditions, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes have been posted will constitute your agreement to the modified Terms and Conditions and all changes.
The English version of the Terms and Conditions of use shall prevail over any other language version, which may be provided for information purposes only.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
We really hope that you will be pleased with your purchase from Konditor & Cook, however if upon collection or delivery of the products you find that they are different to those ordered, the order is incomplete, or an item is in a damaged condition when you receive it, please notify us immediately by telephone on 020 7633 3333. If an item is damaged or not as described on the Order Confirmation, we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Any complaints raised without evidence of goods will not be possible to be processed. Subject to viewing claimed damage, and to Terms and Conditions stipulated here we will refund the price you paid for the returned Products together, or we will provide you with a credit voucher for Konditor & Cook. We will have no liability to you for any indirect loss. We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Since taste is a very personal matter and subjective to each person, we cannot accept the return of any products based on personal dislike of taste or texture. All our products are handmade and small irregularities enhance their natural character, and are part of the overall look and feel of Konditor & Cook baking. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We cannot issue a refund based on variance in colour expected on screen display.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive an item that is damaged please send us an email at email@example.com immediately and we will be happy to organise replacements subject to the above conditions of return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is processed through our firstname.lastname@example.org team, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to their own address, we will send a refund to the gift giver.
The customer will be responsible for shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Section 1 - What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Section 2 - Consent
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: konditorandcook.com 63 Stamford street, London , SE1 9NB
Section 3 - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 - Sage Pay & Paypal
Our store is hosted on Sage Pay and Paypal. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall. Payment: When you choose a direct payment gateway to complete your purchase, then Sage Pay or Paypal will store your credit card data. They will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. For more insight, you may also want to read Sage Pay’s Terms of Service here or Paypal’s Terms of Service here.
Section 5 - Third-Party Services
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Section 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 - Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. Google analytics: PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.
Section 8 - Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact firstname.lastname@example.org or by mail at Konditor & Cook, 63 Stamford Street, London, SE1 9NB
Gift Cards & Offers
Online Gift Card
1.The Online Gift Card is valid for use on Konditor & Cook’s website (www.konditorandcook.com ) as full or part-payment for the purchase of goods. The Online Gift Card may not be used to purchase other Online Gift Cards or to make purchases in any of Konditor & Cook’s physical stores. You may give the Online Gift Card to other individuals to use. 2. An Online Gift Card can be used as part- payment of the full transaction value. Online Gift Cards can’t be used in conjunction with any other discount code. Only one Online Gift Card can be used per transaction. 3. Where the Online Gift Voucher is less than the total transaction value, the user will be required to pay the difference by making a payment at the website’s online checkout. 4. The Online Gift Card can only be used once, any unused balance will not be transferred. 5. Please ensure that the card is protected and treated as cash as it cannot be replaced if lost or stolen. 6. The Online Gift Card will be valid for 12 months from the date of purchase. Any unused balance outside this 12 month period will be cancelled and no refund will be given. 7. Konditor & Cook reserves the right to amend these Terms & Conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.
Cake School Gift Vouchers
1. The Cake School Gift Certificate is valid for the class specified on the certificate only. 2. The Cake School Gift Certificate may not be used to purchase any other Konditor & Cook goods online or in any of Konditor & Cook’s physical stores. 3. The Cake School Gift Certificate can only be used once. 4. Please ensure that the Cake School Gift Certificate is protected and treated as cash as it cannot be replaced if lost or stolen. 5. The Cake School Gift Certificate will be valid for 12 months from the date of purchase. 6. Konditor & Cook reserves the right to amend these Terms & Conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.
'Joy Of Cake' Terms & Conditions
1. Offer is subject to availability. 2. 20% discount may be redeemed once per order of anything in the cakes section in our online store for collection from store or for London delivery. 3. If code is used in-store then the discount can be applied to anything purchased during a single transaction. 4. If redeemed online, code must be entered at checkout upon placement of order before final payment. If redeemed over the Hotline or in person in store, offer must be referenced before final payment. 5. Offer cannot be used in conjunction with any other promotion or offer and may only be redeemed once per order. 6. This offer is non-transferable and has no cash alternative. 7. Konditor & Cook may terminate or suspend the offer at any time without notice. 8. Konditor & Cook’s decision in the exercise or interpretation of any of its rights or discretions in connection with these terms shall be final and binding. 9. By redeeming the offer, you are agreeing to these terms and conditions.
LOVECAKE Terms & Conditions
1. Offer is subject to availability. 2. £5 discount may be redeemed once per order of at least one whole cake to collect from any of our six London stores or for London delivery. 3. If redeemed online, code must be entered at checkout upon placement of order before final payment. If redeemed over the Hotline or in person in store, offer must be referenced before final payment. 4. Offer cannot be used in conjunction with any other promotion or offer and may only be redeemed once per order of at least one whole cake. 5. This offer is non-transferable and has no cash alternative. 6. Konditor & Cook may terminate or suspend the offer at any time without notice. 7. Konditor & Cook’s decision in the exercise or interpretation of any of its rights or discretions in connection with these terms shall be final and binding. 8. By redeeming the offer, you are agreeing to these terms and conditions.
Konditor & Cook Cake Club
TERMS & CONDITIONS (“Terms”). Konditor & Cook’s Cake Club Scheme 2015 (“Scheme”). 1. Subject to availability, one stamp will be distributed during the scheme per sale per visit with an additional stamp if a whole cake is also bought at participating Konditor & Cook shops. 2. Present a fully stamped card, 8 stamps total, to receive either a free cake slice, free hot drink or free whole cake on your 9th visit dependent on which side of the card you have completed. The shop may (in its discretion) offer a suitable alternative of equal or greater value. The shop will retain each Loyalty Card with stamps upon presentation for redemption. 3. Stamps & Loyalty Cards cannot be used in conjunction with any other promotion or offer and may only be redeemed once per side of a Loyalty Card. 4. Konditor & Cook may terminate or suspend the scheme at any time without notice. 5. Konditor & Cook’s decision in the exercise or interpretation of any of its rights or discretions in connection with these Terms shall be final and binding. 6. Konditor & Cook retains at all times ownership of all Stamps, Loyalty Cards and advertising in connection with the Scheme together with all intellectual property rights in and over the Stamps Loyalty Cards and advertising for the Scheme.
Contests, competitions and promotions advertised on Facebook, Twitter, other social media channels, or email newsletters, are bound by the following terms and conditions: 1. Entrants must be legal residents of the U.K. and at least 16 years of age on the date of their entry. 2. Only customers who enter correctly (i.e. follow all contest instructions) will be entered. 3. Prizes are subject to availability. 4. Prizes cannot be used in conjunction with any other offers. 5. Prizes are non-transferable and have no cash alternative. 6. Only one entry is permitted for each social media account or email address unless otherwise specified. 7. Konditor & Cook reserve the right to withdraw any contest at any time for any reason. 8. Facebook, Twitter, or any other social media channel used to promote contests in no way endorse or are affiliated with Konditor & Cook’s contests or offers. 9. By entering any contest, you agree to these terms and conditions.